May 28, 2017 12:41 PM, US Eastern Time     www.
 
FAQs

GENERAL QUESTIONS

What is a domain name?
Are there any rules for registering a domain names?
How do I pay for a domain name registration?
How do I find out if the domain name I want is available?
What are registrants, registrars, and registries?
Who should register a domain name?
How do I create an account?

REGISTRATIONS

Which domain name extensions (TLDs) can be registered through my account?
How do I register a domain name?
How long does it take to register a domain name?
What can I do if the domain name I want has already been registered?
Can I register multiple domain names at one time?
How do I delete a domain name registration?
How do I renew my domain name registration?
Can I renew multiple registrations at one time?
How do I renew an expired domain name registration?
What is the Redemption Period?
How do I transfer my domain name registration from another registrar?
Why did my registration transfer request get declined?
Can I transfer multiple domain name registrations at one time?
How do I transfer my domain name registration away to another registrar?
How do I transfer my domain name registration to another registrant?

ADMINISTRATION

Who has access to modify a domain name or account?
How do I modify my account information?
How do I modify my domain registration WhoIS information?
Who do I list as the contacts on the registration?
How do I set the auto-renewal option for my registrations?
How can I avoid having to re-enter my credit card information all the time?
How can I update my default account payment information?
What does the registration lock feature do?
How can I lock/unlock my domain name registration?
Can I change the expiration date of my registrations so they expire at the same time?

NAME SERVER MODIFICATION

Who has access to modify a domain name or account?
What are name servers and why do I need them?
How do I modify the DNS information for my domain name?
Can I modify the DNS information for more than one domain name at a time?
How do I register a name server?
How do I modify a name server's host name or IP address?
How do I delete a name server?

GENERAL QUESTIONS

What is a domain name?

A domain name is an Internet address (example: some-company.com). This is the convention used to access a web site. Many people use domain names to promote their business. A registrant would go through a registrar to register a domain name with the registry.


Are there any rules for registering a domain names?

A domain name can contain the English-language letters A through Z, and the digits 0 through 9. You can also use hyphens, but hyphens cannot begin or end your domain name. Spaces and special characters (i.e. - !, $, &, #, etc.) are never permitted. It must be a minimum of 3 characters, and a maximum length of 67 characters.


How do I pay for a domain name registration?

Credit card is the only form of payment accepted for domain name registrations, renewals, and transfers. Other forms of payment are accepted only for Bulk Transfers.


How do I find out if the domain name I want is available?

You can check the availability of a domain by doing a “WhoIS.” The WhoIS is the public information on a domain name registration – it shows where the domain is registered, the contact information (registrant, administrator, technical, and billing), the registration created date, expiration date, updated date, and the DNS name server information (where it is pointed to).


What are registrants, registrars, and registries?

A registry is an entity that maintains the master database of domain names for a particular top-level domain (TLD). Below are the registries we work with and their corresponding TLDs (extensions):

VeriSign .COM & .NET
PIR .ORG
Afilias .INFO
NeuLevel .BIZ
NeuStar .US

The registry receives domain name information from registrars, who register domain names on behalf of registrants-people like you who would like to register and use a domain name. The registry puts that information into what is called a "zone file," which allows computers to route Internet traffic to and from domains around the world.


Who should register a domain name?

Any entity that is trying to establish a presence on the Internet should register a domain name.


How do I create an account?

To create an account, simply click on “Register” in the upper right hand corner of the home page. You will need to provide a unique username and password as well as a password question and answer in case you should forget your password at a later date. Once this is done you will need to fill out your Organizational Contact information. This will be the listed registrant of the domains that will be registered through that account. If the billing, administrative and technical contacts are the same, click on the appropriate button. If not, continue to add the appropriate details for these contacts.

You will need to agree to the Terms and Conditions in the domain registration service agreement. You can read the agreement by clicking on "Policies" on the login page and then on "Service Agreement."

You will then be asked to verify the information you have submitted. You will then be forwarded to your home page where you can begin to manage your account.


REGISTRATIONS


Which domain name extensions (TLDs) can be registered through my account?

You will be able to register .com, .net, .org, .us, .info, and .biz extensions.


How do I register a domain name?

Log into your account and click on “Domain Management” then on “Register Domain.” Start by checking your domain name availability. Enter one domain name per line making sure that you have removed all spaces and you do not use the www in front of the domain name. After your domain names have been checked and are available for registration, name server and payment information will be entered.


How long does it take to register a domain name?</p>

Our system registers domain names in real time. Once you press the final submit button, the domain name is registered at the registry.


What can I do if the domain name I want has already been registered?

If your domain name is already registered with someone else you can backorder your domain name or if the domain name you choose is not available, try checking variations of the domain and/or with the other extensions. For example if you want "yourcompany.com" and it is not available, try "yourcompany.biz" or "yourcompany.info." Keep in mind some names may be trademarked.


Can I register multiple domain names at one time?

Yes. You may register up to 150 domain names at one time.

How do I delete a domain name registration?

Once the domain name has been registered it cannot be deleted.

How do I renew my domain name registration?

You can only renew a registration with the current registrar. To renew your registration with us, log on to your account and click on “Domain Management” and then “Renew Domain.”


Can I renew multiple registrations at one time?

Yes. Log into your account click on “Domain Management” and then on “Renew Domain.” A list of all of your domain names will be shown. Indicate the domain names you wish to renew, the number of years you want to add to the registration, and provide payment information.


How do I renew an expired domain name registration?

You can only renew a registration with the current registrar. If the expired registration has gone past the registrar’s grace period, only that registrar will be able to restore the domain name from the Redemption Period.


What is the Redemption Period?

The Redemption Period is a 30-day period in which a domain registration is placed after being requested for deletion by the registrar it was registered through. Some registrars may offer the option to restore the deleted registration for a restoration fee. You will need to contact the registrar in question for more information on their policy.


How do I transfer my domain name registration from another registrar?

Log into your account and click on “Domain Management” then on “Transfer Domain.” Read the guidelines to make sure none apply to the domain name you want to transfer. Put in the domain name, provide your payment information and submit.


Why did my registration transfer request get declined?

There are several reasons that a domain transfer would be declined. The most common reason is the domain registration has already expired or is almost expiring. Another reason for declines is the current administrative contact not confirming the email the losing registrar sends.


Can I transfer multiple domain name registrations at one time?

Yes, this can be done through a bulk transfer order. Contact your registrar for more information.

How do I transfer my domain name registration away to another registrar?

You will need to contact the registrar you want to transfer to and find out how to submit a request from their system. All you have to do on our end is to make sure the contact information on your account is up to date so the requesting registrar will not have any problems obtaining authorization for the transfer.

How do I transfer my domain name registration to another registrant?

You will need to contact your registrar for a change of ownership.


ADMINISTRATION

Who has access to modify a domain name or account?

Only the registrant is authorized to request for login information or modifications to an account/domain. But anyone with access to an account can modify that account’s contact information or the name server information for all the domains within that account. If the listed registrant is no longer an authorized contact of the company the domain name is registered to, the company must send to AIT (via fax to 910-321-1390) a signed, notarized letter on company letterhead requesting login information for the account. The company should include verifiable contact information to ensure AITDomains can communicate the new login information


How do I modify my account information?

To modify your account information, log into your account and click on “Account Information” and then on “Update Contact Information.” Make the necessary changes and press submit.


How do I modify my domain registration WhoIS information?

The contact information for an account is the WhoIS information for all the registrations within that account. Updating the account information for your account, will update the domain registration owned by your account.


Who do I list as the contacts on the registration?

A domain name should generally be registered to the owner/president/CEO/chairman of the business/organization or to the business/organization itself. The business/organization should also be listed as the billing contact. The web master or IT person of the business should be listed as the administrator and/or technical contact.


How do I set the auto-renewal option for my registrations?

Log into your account and click on “Domain Management” then on “List Domains.” Indicate the domain you wish to auto-renew by clicking the radio button beside the domain name (right side). The credit card information you have on file will be used to pay for the domain name renewals. Keep in mind if you do not have default account payment information in your account, the auto-renewal will not take place.


How can I avoid having to re-enter my credit card information all the time?

You can provide default account payment information for your account. To do this, click on “Payment History” and then “Add Payment Information.”


How can I update my default account payment information?

To update your default account payment information, log on to your account and click on “Payment History” and then on “Modify Payment Information”

How do I remove my default account payment information?


What does the registration lock feature do?

The registration lock prevents anyone from transferring your account or modifying it in any way (DNS modification, renewals, etc.) without your knowledge.


How can I lock/unlock my domain name registration?

Log into your account click on “Domain Management” and then on “Lock/Unlock Domains.” Pick the domain name you wish to lock from the drop down box and click on “Search.” You will be able to Lock/Unlock the domain name at the next page.

NAME SERVER MODIFICATION

Who has access to modify a domain name or account?

Only the registrant is authorized to request for login information or modifications to an account/domain. But anyone with access to an account can modify that account’s contact information or the name server information for all the domains within that account.


What are name servers and why do I need them?

Put simply, name servers are what ties a domain name to an IP address. You can obtain name servers from your hosting provider. Name server information would look something like:

Name Server Host Name Name Server IP Address

ns0.some-company.com 216.117.191.20
ns1.some-company.com 216.117.191.22

When putting in name server information within our system, you will not need to put the name server IP address.


How do I modify the DNS information for my domain name?

Log into your account click on “Domain Management” then on “List Domains.” Indicate the domain you wish modify by clicking the radio button beside the domain name (left side) and click on “Modify Nameservers.”


Can I modify the DNS information for more than one domain name at a time?

Yes. Log into your account click on “Domain Management” then on “List Domains.” Indicate the domain names that you wish to modify by clicking the radio button beside the domain names (left side).


How do I register a name server?

You can register a name server with us at no cost if the domain name that is used for that name server is registered with us. For example, if you have some-company.com registered with us, you can register name servers with that host name through us.

To register a name server, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Put in the name server host name and IP address and submit. The system will attempt to register the name servers with all the registries we work with (.COM, .NET, .ORG, .INFO, .BIZ, and .US).


How do I modify a name server's host name or IP address?

To modify a name server you have registered, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Click on the name server in question make the necessary changes and press submit.

How do I delete a name server?

To delete a name server you have registered, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Click on the radio button beside the name server (left side) in question and then on “Delete Nameserver.”